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Privacy Policy

Privacy Policy

This Privacy Policy explains how Floral Haven collects, uses, discloses, and retains personal information in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, and related website activity.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01

Information We Collect

We may collect contact details, event and design preferences, service request details, payment-related information, communication records, and technical data such as device or browser information. Where needed for a wedding or event project, we may also process venue access details, scheduling information, and other information you choose to provide so we can prepare quotes, confirm dates, and arrange delivery or setup.

The categories of information collected depend on the inquiry, booking, or consultation requested.
02

Sources of Information

We collect information directly from you when you submit an inquiry, request a consultation, place an order, or communicate with us about a project. We also receive information from payment and service-related interactions, and we may automatically collect basic technical data through the website and related systems.

Information is obtained from users, booking interactions, and limited technical records generated by the website.
03

Types of Cookies

Cookies may be session-based or persistent. We use essential cookies to support core site functions, preference cookies to remember basic settings, and limited analytics cookies to understand site use and improve performance. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use only standard cookie categories needed for site operation and basic analytics.
04

Cookie Controls

You can usually manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. Some site functions may not work as intended if cookies are disabled. Where required, we may also present a cookie notice or similar control for certain categories of cookies.

Browser settings and device controls may be used to limit non-essential cookies.

How We Use Information

We use personal information to respond to inquiries, schedule consultations, prepare quotes, confirm deposits and event dates, coordinate floral design details, arrange delivery and on-site setup, process payments, maintain business records, support website operation, and meet legal or compliance obligations. We may also use limited information to improve service planning and communication.

Processing is limited to the operational and administrative purposes described here.

Service Providers and Partners

We may share personal information with payment processors, website and hosting providers, communication tools, accounting or recordkeeping services, and delivery or setup partners involved in fulfilling a project. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may disclose personal information to public authorities, regulators, or other parties when we believe disclosure is required or permitted by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or compliance concerns.

Disclosure may occur when a legal duty, court order, or similar requirement applies.

Subject to legal limits, you may request access to the personal information we hold about you, ask for correction of inaccurate information, and raise questions about our handling of your data. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights may depend on the nature of the information and applicable law.

To make a request, provide enough information for us to identify the relevant record and confirm your identity. We may ask for additional details where necessary to protect privacy and prevent unauthorized disclosure. Requests are handled through our normal business review process.

We may need to verify identity before acting on a privacy request.

Personal information is retained for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely archive it according to our records practices.

We keep information only for as long as needed for the stated purpose or as required by law.

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated.

We may revise this policy when our practices, services, or legal obligations change.
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+1 506-981-2315
Mailing address
443 Lakeshore Avenue, Toronto ON M5J
Privacy inquiries

Use the contact details below for questions about this policy or your personal information.

Contact Page